Jet Store Account Insurance ****

My name is Winnie Mdhluli. I want to lodge a complaint against Jet Stores (Pty) Ltd.

I have an account with Jet Stores which I’ve been using for more than 10 years. Recently when reviewing my account statements I realised that I’ve also been paying insurance policies that I never agreed to join nor did I sign for any of them. I never gave anyone consent that I want to take the policies nor was I consulted about them. As a result I’m now paying high instalments and my account is not decreasing whenever I make payments. That is because of these unknown insurance policies.

I did make an enquiry in one of their retail stores and they told me they are going to cancel the insurance policies which they did not. I was also told to contact one of those insurance companies to cancel the policy of which I did however they informed me that there will be no refund. In addition to that my account still remains the same. I even stopped paying because I do not see any difference. The consultants of the company keep threatening to blacklist me because of my non-payments which I find unfair since they assigned me insurance policies without my consent. They've now sent their attorney's to harass me which is very unfair.

I will also be making a complaint to the Consumer Protection Act to intervene. But a WARNING TO ALL, DO NOT OPEN AN ACCOUNT WITH JET.

My Jet store account number is: ***86 2958