Jet staff have terrible attitudes

My husband has had a Jet card for over ten years but has never used it. It has over R3000 credit available and yesterday we wanted to make a purchase. Initially we were told the card was active and even got a credit print out so proceeded to shop. After waiting to pay in a long queue with only one teller working, we were told that the card was no longer active and we had to reapply for a new card. During all this - there was only one teller on duty who was exceptionally rude. She then simply said that she 'had something else to do' and left us with no one attending to us. After ten minutes of trying to find a manager, another teller with an even worse attitude told us to open a new account. After waiting at the accounts department for another fifteen minutes with no one attending to us, we went back into the queue to pay cash. The attitude of the one teller on duty was that she didn't care either way if we shopped there or not and was extremely rude. 52 minutes later, we finally left the store with a few items. Jet stores really needs to improve their customer relations and I will never, ever shop there again.