1 reviews | Active since May 2017

18 Dec 2017, 18:35

Jet (Soshanguve)

I am an Edcon account holder, I recently went to jet Soshanguve cos it's closer to home. At the till I was assisted by an elderly lady think her name is Cynthia or Sylvia any way the dress I wanted to pay for didn't have a hanger so she told me that wanted that hanger n that I must not come with clothes without hangers, then the Jean had no price tag so she said I must go back to were I got the Jean n bring her another one because she can't till it with out, like wow so they don't price their products the. I must run around the store looking for one with a price. Anyway I did as I was told. On another occasion this lady told my mother n I that we speak very loudly do we want everyone to hear our conversation, another collegue also commented mocking us for what we were saying. To say I'm displeased is an understatement, then there is the que that they always moving up n down the store, u stand in line next thing the whole que is being moved.

I really want something to be done about this situation, the staff must be addressed because their behaviour is unacceptable.

Kind Regards

0
Replies (1)
Jet
Jet's reply19 Dec 2017, 10:55
Official

Thank you for bringing this matter to our attention .We apologise for the lapse in service in our store.By copy of your mail we will inform our senior manager who will take corrective measures against our staff to prevent this from happening again .Thank you for your valued custom.Your ***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,