JET SELLING EXPIRED PROMOTIONS TO CUSTOMERS

I have a problem with Jet The Glen mall. On the 14th Dec 2018 I bought a Samsung J2 core for my daughter as a gift for passing her grades well. The phone was advertised in the entrance upon entering with a cash sale of R1299 plus 650MB of data for 12 months. We fell in love with this deal & bought it. Because my daughter already had a phone we wanted to keep the same number & do sim swop & the lady that was helping us said if we do that we’ll loose the 650MB so we just resorted In taking the new starter pack seeing that we didn’t want to lose the 650MB monthly. We bought airtime at Pick n Pay & loaded the airtime. 3 days passed without the 650MB being loaded, we called Vodacom & they said it will be loaded after 72hrs, 72hrs passed, we called again & we were told to sms “smart” to 31118, still no data gets loaded. I escalated this to Vodacom & they said there’s nothing they can do I must make a follow up with Jet. I went back to Jet to enquire about this & luckily the same lady who sold us the phone was on the counter. I told her the problem & she said it’s not her problem that data is not loaded (with a very bad attitude, she was just unwilling to help). She said she sells cellphones & data is not her problem, she’s had countless customers complaining about this & she tells them there’s nothing she can do. I then demanded to see the Store Manager, he came & asked her to go through the files. She did that & discovered that the deal she sold us had already expired on the 14th December when we bought the phone, deal expired on 9th December. I asked the manager to rectify this since it was them who sold us an expired deal. He was not interested in that & said he cannot fix it. I’m really angry at Jet for selling outdated deals to customers & the attitude they gave me instead of solving the fault that was caused by them. The lady’s name is Rosina & the manager is Thami Mfene. We were at the shop Saturday 19 January 2019.

I then escalated this mater to Jet & Edcon Customer Relations & they got George (Store Manager) to call me. He said he's got 100MB starter packs & I refused to take it as it's way too little compared to the 650MB. George then said he'll source the starter pack from other shops. He didn't get it & still offered me 100MB of which I explained to him that he cannot sell me 650MB & them offer me 100MB which is 6.5 less. I contacted Customer Relations again & their response was :

"Please be informed that the matter has been investigated and concluded. Due to the Promotion ending on the 9 December 2018 with the stock unavailable, please be informed that the store app**** their own discretion of issuing you with the 100 MB sim. Service is a huge priority within our stores and it is feedback from customers that help us maintain the high quality service in which you have come to know us for. Please accept our apologies regarding the matter."

THIS IS NONSENSE JET, THIS IS UNDERMINING CUSTOMERS & GETTING AWAY WITH IT!! OWN DISCRETION OF WHAT?? SELLING ME AN OUTDATED DEAL & HAVE THE DECENCY THAT YOU USED YOUR OWN DISCRETION AS IF YOU'RE DOING ME A FAVOUR!! NONSENSE, I WANT THE 650MB THAT YOU FALSELY SOLD ME & I'M NOT TAKING THE LOUSY 100MB. YOU ARE CONDUCTING BUSINESS FALSELY & IN AN ********* MANNER & IT'S NOT ACCEPTABLE!!