tK
thapelo K

1 reviews | Active since Feb 2018

15 Feb 2018, 16:22

Jet ****ing Clients

Please note, the following email communications have been sent numerous times to jet but nothing is being done. : "Hello. My name is Kegomoditswe Kgabage, i have been querying matters since previous years but nothing is done. Am not sure where to begin, but this shop of yours together with its *****ed employees is *********** the people. I called many times, regarding all the matters of unauthorized insurances and other transactions that we know not of. Next time am not going to be this polite, ill launch case with the court for what you guys are doing is **********. your people are ****** together with this shop. firstly, we wanna know who signed up for all this insurances and other matters that keeps on appearing on the statement. am pleading for the last time, to please cancel the following:

01/02/18 FAMILY PROVIDER PLAN 18.00 28/01/18 AIRTIME/DATA SUBSCRIPTION FEE 39.00 01/02/18 DENTAL INSURANCE - MEMBER ONLY 35.00 01/02/18 EDGARS LEGAL PLAN 39.00

I guarantee you, its not a threat, the consumer's commission will know. I called many times inquiring, and requesting cancellation. i went to your outlets at Potchefstroom but nothing is being done, please address this matter. last thing, this folks that are in your stores from cellc etc are ******, bunch of ***** that makes people sign for contracts under false pretense, i had enough of this shop. CANCEL ALL THE HIGHLIGHTED STAFF IN THIS EMAIL. ill wait for the next month statement, if not addressed, then ill definitely take a serious step, be certain of that."

0
Replies (2)
Jet
Jet's reply19 Feb 2018, 09:22
Official

Thank you for bringing above concerns to our attention.

Please be advised your query is referred to our regional credit office to address. The team will revert back to you within the next 48 working hours to confirm resolution.

In addition kindly accept our sincere apologies for any frustrations occurred due to this incident.

Please find below reference number for this query:

***/GO

Regards

Edcon Customer Experience Team

Best regards,

tK
thapelo K's update07 Aug 2018, 11:56
Reviewer Update
to date we have not received any help concerning the matter, no call as promised., and policies keeps on being added without our consent to the account.