KE
Kaamila E

1 reviews | Active since Mar 2009

27 Dec 2017, 10:32

Jet Sandton

Yesterday I visited the Jet in Sandton, what horrible service, firstly when I entered the queue, 2 customers were being served, the 1 by 4 people and the other by 2 people, when they were done, the staff count behind the counter reduced to just 2. When it was finally my turn, the cashier asked me to give her R5 so she could give the customer before me change, when I asked her how I would get my money back she wasn't sure till I suggested she take R5 as cash and put the balance on my Thank U card. I purchased a shorts and a pyjama set, then when I got home, I saw that the top of pj set was a small and the bottom a medium!

I also had a look at my till slip to see if she took the R5 off before putting the rest on my card and I don't see that either

If people don't want to work during this period they shouldn't come in This is a major inconvenience for me as I also work. And she ****** me

I would like these issues resolved please

You may contact me on ********** 590

0
Replies (1)
Jet
Jet's reply27 Dec 2017, 11:12
Official

Thank you for bring this matter to our attention. Please be advised we have escalated your query to management and feedback will be provided shortly.

We would like to apologize for all the inconveniences caused.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team

Best regards,