Jet Richards Bay and TFG have no sense of customer service

Bought shoes at Jet in Richard’s bay on the 21 August 2024, using my bank card.I wore the shoe twice only for the heel to snap because it was damaged. I called the call centre, spoke to Nishka who assured that if I go to the store I will be assisted. At the store they can see on the system the transaction as well as my transactions from the statement as I had lost the original slip, I was refused being assisted the manager Zanele asked for an email and stated that she will not lose her job over and it will look like she is doing ***** this purchase as she is not authorised to process returns without the slip, the store managers name who I spoke to is Zanele. I was then instructed to call the call centre again and ask them for an email, that to me was an aviation tactic to get me to give up. I emailed TFG and still no body has assisted me or gotten back with feedback which is very unprofessional for such a large company. Currently I am requesting feedback as well as a refund as I have been inconvenienced. R250 is a lot of money in and I need my refund!