JET RETAIL VERY POOR CUSTOMER SERVICE

I am an account holder of Jet Retail. I paid my account and send proof of payment ,to my surprise I'm receiving calls that emails that my account is in Arrears.i contact the Customer service on the 13 March 2021 time 14H30 i spoke to Sinalo. She did check the proof of payment and confirmed that my account will be updated, up until today my account its still in arrears.Please can the Jet Customer Care manager contact me on this number ***.My account details ***, I HAVE SEND EMAILS MY EMAIL ***.