JET RCS CONFIRMED THAT MY ACCOUNT WILL BE CLOSED BUT I RECIEVE AN EMAIL TO PAY 700 BECAUSE THEY DID NOT CLOSE THE ACCOUNT

I HAVE A JET ACCOUNT WHICH IS WITH RCS, I SENT RCS JET AN EMAIL ON Thursday, September 26, 2024 20:45 AND INFORMED THEM THAT THE ACCOUNT HAS BEEN SETTLED AND THAT THEY MUST PLEASE CLOSE IT OFF, I EVEN SENT THEM THE PROOF OF PAYMENT AS WELL LORENZO FROM RCS RESPONDED TO ME ON Sunday, September 29, 2024 16:08 AND INFORMED ME THAT AND I QUOTE FROM HIS EMAIL: “We regret to hear that you wish to close your account, we thank you for your past support. We have prepared your account for closure.” HE DID NOTHING FROM THIS DATE AND THE INSURANCES RAN OFF UNTIL I ENQUIRED AGAIN WHY THE ACCOUNT IS NOT CLOSED, NOW HE SENDS ME AN EMAIL ON 1 NOVEMBER TO SAY THAT THE INSURANCES RAN OFF THIS ACCOUNT AND THERE IS A BALANCE O 773.96. HE DID NOT ACTION THE CLIOSING OF THE ACCOUNT AS HE HAD CONFIRMED TO ME IN WRITING THAT HE WAS GOING TO PREPARE THE ACCOUNT FOR CLOSURE. NOW I AM EXPECTED TO PAY 700 RAND FOR HIS INCOMPETANCE , HE DID NOTHING WHEN HE CONFIRMED THAT THE ACCOUNT WILL BE CLOSED NOW YOU WANT ME TO PAY MONEY BECAUSE THE INSURANCES RAN OFF BECAUSE LORENZO DIDN’T DO HIS JOB. HE CANT EVEN PUT A PROFESSIONAL SIGNATURE ON HIS EMAIL, IT JUST SAYS LORENZO, HOW DO YOU EMPLOY SUCH INCOMPETANT UNPROFESSIONAL LAZY STAFF I WANT THIS ACCOUNT CLOSED TODAY BECAUSE I INFORMED RCS ON 26 SEPTEMBER TO CLOSE THE ACCOUNT AND LORENZO CONFIRMED THAT HE IS PREPARING IT FOR CLOSURE, TODAY IS THE 1 NOVEMBER AND YOU HAVE NOT DONE WHAT YOU HAVE SAID YOU WILL . CLOSE THIS ACCOUNT TODAY I WANT NOTHING TO DO WIT JET OR TFG OR INSURANCE OR ANYTHING