EL
Esther L

1 reviews | Active since Mar 2019

04 Mar 2019, 16:07

JET RANDFONTEIN

EDCON COMPANY THEY GIVE ME THOUGH TIME WITH MY MONEY LAST YEAR I MAKE A LAYBYE IT WAS IN DECEMBER.IT HAPPENED MY BROTHER COME AND ASK FOR A SLIP TO TAKE OUT THE LAYBYE FOR ME COUSE IT WAS THE CLOTHES FOR THE CHILDREN.ON THE 25th I RECIVE A MASSAGE FROM JET RANDFONTEIN YOU ACCOUNT WILL BE EXPIRED THAT SAME DAY I GO THERE THEN THE LADY WHO HELPED ME SHE CHECKED THAT AM STILL IN THEIR SYSTEM YES I WAS WHICH MEANS MY THINGS WHRE STILL IN THE STORE ROOM COUSE AM NOT DELETED. OK FINE I ASK THE LADY TO GIVE ME MORE DAYS SO I CAN COME AND TAKE IT OUT SHE SAID NO WE CANNOT DO THAT.I SAID PLEASE CANCEL IT FOR ME AND MAKE A NEW LAYBYE SO THAT ARE MAY NOT HAVE A PROBLEM TO TAKE IT ON TUESDAY. SHE ASK FOR AN IDBOOK BY THAT TIME I DON'T HAVE IT WITH ME BUT MY NAMES AND IDNO ARE ON THEIR SYSTEM.ON SATURDAY I GO THRE AGAIN ASKING MY MONEY SO THE ANSWER COMES FROM ASSISTANT MANAGE HE I CANNOT HAVE MONEY WITH A SLIP SO I CANT FIND THAT SLEEP BUT MY DETAILS ARE THERE IS NOT FOR SOMEONE'S CAN YOU PLEASE HELP ME.

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Replies (2)
Jet
Jet's reply05 Mar 2019, 10:24
Official
Dear Esther 

Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you with the lay bye.

We will escalate your concerns to the senior store manager for urgent feedback .
***/GO

Kind regards

The Jet Customer Experience Team
*** 

Best regards,

EL
Esther L's update15 Mar 2019, 11:18
Reviewer Update
Good Morning I still haven't received feedback from Jet regarding my refund. Please call me regarding this matter, I need my money back urgently. Esther Lemao +***0 Regards