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Michelle N

1 reviews | Active since Nov 2021

22 Nov 2023, 14:39

JET - POOR CUSTOMER SERVICE

I made a payment to my Foschini account instead of my Jet account. I have sent an email (aa per instructed by the customer care consultant). Afterwards I have made numerous calls to rectify this, but to no avail. They are threatening me with a bad ITC score, and not even the branch can help me. Who can I speak to to rectify this?

0
Replies (4)
Jet
Jet's reply27 Nov 2023, 10:34
Official
Hi Michelle,

Thank you for flagging this. We have escalated this matter with our accounts team. 

Best regards,

Jet
Jet's reply27 Nov 2023, 10:34
Official
Hi Michelle,

Thank you for flagging this. We have escalated this matter with our accounts team. 

Best regards,

Jet
Jet's reply27 Nov 2023, 10:34
Official
Hi Michelle,

Thank you for flagging this. We have escalated this matter with our accounts team. 

Best regards,

Jet
Jet's reply27 Nov 2023, 10:35
Official
Hi Michelle,

Thank you for flagging this. We have escalated this matter with our accounts team. 

Best regards,