Jet please provide me with answers.

I never had an account with Jet in my life now I understand that you handed me over to CSS Solutions or Brooksluyt and getting harassed all the time. I contacted your head office in Cape Town and went to Jet branches no information was found under my ID number. I never received an SMS or call to say I must come and pay until I got a call from CSS Solutions and they do not have an ID number except the passport number which is ***. I need this matter resolved.