jet penalised me

hi its me again i saw the response from jet and she is lying saying that my claim is still in progress if my claim was stil in progress i wouldnt have complaint i called the jet call centre and the lady told me that it will take thm 5 days to get back to me i am realy unhappy because i am being penalised when i was not told the day i bought my phone about the 3 months period before claiming i was under the impression that my cellphone was covered immediately and no one is giving me any feedback or anything can someone please help me deal with this matter im getting quit angry because no one is getting back to me or anything am i now being de*****ed?