Jet Pavilion. Pathetic service, funeral claims

Recently went to the Jet in pavilion to claim my late mother in laws funeral policy, on arrival I spoke to a cash desk consultant who then referred me to another lady at the desk who was supposedly the manger of the financial service section. Once referred the lady made no acknowledgment of me and only when SHE WAS DONE doing what ever she was doing she looked up as a sign to say "okay what do yourl want now" I explained once again to her. She took the death certificate, pushed a few things in her computer and said oh you can't get the money today we've already done banking.

This lady was absolutely Cold and not symptomatic AT ALL! She refused to help us and just shook her head offering no alternate solution for us.

I knew This banking thing was a lie, so i approached the Edgards finance manager about the banking story, and she agreed with me, that even if banking is done during the day, the store must keep a float in their tills or already some monies in their safes. She was so symptatic towards and really friendly compared to the service I received from jet.

I am really disappointed that, that jet manager is so *********** and inconsiderate of people's situation. The company is dealing with so many people daily, atleast teach your employees how to SMILE and be honest. I dont know if she did this out of pure laziness or what but it's really pathetic to receive this treatment after losing a loved one.