JET PAVILION MALL (PHONE FALSE ADVERTI*****T)

On the 24/09/24 I went to Jet Store (Pavilion Mall) to purchase a phone, my budget was R2000. The lady (Andiswa P. Zulu) assisted me. She showed me a Redmi 13 C that was on special for the price of R2000.

I told her I will take it, she then approached me with the special package of that phone with power bank for the price of R2000 in 6 months. That I will pay R750 up front and the remaining amount will be divided into 6 months. I agreed and asked her if it was contract or not because I don't like installments she no it not.

She filled the form on her tablet then she gave me a slip after paying R750 but I noticed that it was written R333.95 for 24 months in total 8014.80 on the slip. I didnt wanna sign, she said I must not worry about what is written on the slip , all Jet slips for phones are like this and she said i was not the only one to ask about it, They only need the signature..I then signed.

The following day 25/09/24 . she called me to ask if the phone is good, I said yes. I asked her how much am I gonna pay in 6 months. She told me it will be R291.60 × 6 months in total R2500.

I asked how come it R2500 because we agreed on R2000 yesterday, she blamed it on me that I didn't hear her well. Later that day i went back to the store to talk to her in person and remind her everything she said when she was advertising the phone.

She was sorry and agreed that she made mistake, I didn't agree on the R2500, I told her I will bring the power bank back and pay for the phone R2000 same time, she said it not allowed, I can only settle the payment after 3 months and she will pay R500 from her pocket when I come back since she advertised the wrong price, she even confirmed by stating that at the back of the Slip and put Jet Stamp and Signature. I then agreed and asked for an email to confirm all that but she didn't send it.

I waited for the email but I didn't receive it, on the 15/10/2024 (Today) I noticed they deducted R333.95 that was on the slip the one she said I mustn't worry about.

After work i went to Jet store again to talk to her, they said she was not in. I told the store manager everything, he said that lady is not their stuff member , she's under Digital Care, as a customer i didnt know that she's not their staff. HOW CAN JET ALLOW SUCH PEOPLE (****MERS) IN THIER STORE IF THEY CAN NOT HELP US WHEN GET ****MED?

The manager dailed Digital Care Head Office and let me talked to them.

They told me it not their fault that she false advertised the phone, they checked my account on the system and said I took a 24 months contract if I want to cancel it , I must pay the cancelation fee and bring the phone back or settle the R8014.80 payment.

I'm so stressed I don't know how am I gonna pay this contract/ installment because my Internship will expire in December I will be blacklisted for something I didn't agree on.