Jet Online The Worst!!!

Do not make use of Jet Online, I repeat do not!! If you are willing to wait for over two weeks for delivery when you stay in one of the major cities then go ahead, be my guest.

They are completely useless and their customer service is non-existent.

I placed an order online on 18/09/2018. An email confirmation was sent within minutes. I thought ok good. On the email it states delivery will be in '2-5 working days'. This cannot be further from the truth!!

By the 28th i did not receive anything yet and decided to contact the 'customer care' (ya right) to get some feedback as the order was already outstanding for seven days. I spoke to one of the agents(forgot to take the name as i didnt expect to have such hassles) who said they will escalate the matter and i will receive feedback within 48 hrs.

On 02/10/2018, the Tuesday, still nothing!! Not even a call to apologies for the delay and give some kind of feedback. So i called AGAIN, spoke to another agent who confirmed there is a note on the system of my call but could not understand why 'the manager' has not contacted me back yet. He promised to follow up again and insisted his manager would call me back shortly as he/she was busy on another call.

Wednesday, 03/10/2018, i called AGAIN as i did not receive a call the Tuesday from the manager as promised by the agent. This time i spoke to a Christine, if im not mistaken. She confirmed a note was captured on the system for the 'warehouse manager' to contact me and could also not understand why he/she has not done so. I requested to speak to her manager and once again he/she was busy.

Today, 03/10/2018, i have still not received anything. Not even a call. Its pathetic. More than two weeks later. Why not close the online department if you cannot deliver on promises Jet???

I have ordered many products online from different companies but this is the first time i have experienced such incompetence and just pure lack of service. Its 2018 and this is the service you offering Jet??.....

I sit and wait for my order. If you wanna do the same then go ahead, use Jet Online. Good luck.

Disgusted!!!