1 reviews | Active since Aug 2015
JET ONLINE STORE DOES NOT DELIVER
<p>After placing an order with Jet Online Store, a call is received afer a week stating that the order is ready for collection. Upon reaching the store I am told that the order was delivered to a store in another province. Ater lodging a complaint I receive a call stating that the parcel would be sent to the correct store in a few days. After another few days I receive a call stating that I could collect at the store I chose. A day before collecting I call the online customer services just to make sure parcel has reached the store which they confirmed. Going to the store for a second time I'm told no parcel arrived. Just to collect a purchase of R200 is costing more due to travel expense. Bad service in comparison to their competitors, who are far more efficient!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised as per the Online team stated that the parcel was indeed delivered to the Green Acres store . Kindly contact us on ***and quote the following reference ***/GO if the matter is not yet resolved. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised as per the Online team stated that the parcel was indeed delivered to the Green Acres store . Kindly contact us on ***and quote the following reference ***/GO if the matter is not yet resolved. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised as per the Online team stated that the parcel was indeed delivered to the Green Acres store . Kindly contact us on ***and quote the following reference ***/GO if the matter is not yet resolved. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised as per the Online team stated that the parcel was indeed delivered to the Green Acres store . Kindly contact us on ***and quote the following reference ***/GO if the matter is not yet resolved. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Dear Jet Online
Please get rid of your *********** staff! I challenge you to call Edgars Greenacres Port Elizabeth today 28.04.2017 and ask them at Click and Collect whether they received a delivery. Please DO NOT make a fool out of me! One makes purchases online because your stores never have stock, now your online service proves to be just as uselessand inefficient! Please learn from the likes of WOOLIES, MRP, etc. or close shop! They take care of their customers and provide excellent service. I'm not interested in your email correspondence so please call me when you decide to deal with this issue ********** .
Dear Jet Online
Please get rid of your *********** staff! I challenge you to call Edgars Greenacres Port Elizabeth today 28.04.2017 and ask them at Click and Collect whether they received a delivery. Please DO NOT make a fool out of me! One makes purchases online because your stores never have stock, now your online service proves to be just as uselessand inefficient! Please learn from the likes of WOOLIES, MRP, etc. or close shop! They take care of their customers and provide excellent service. I'm not interested in your email correspondence so please call me when you decide to deal with this issue ********** .
..... by the way it is the end of the business day, I'm still waiting for a call from online management as promised by the agent at your customer services. A bunch of ***********s not knowing what they doing! Start correcting this from the person who dispatched my order to the wrong store in the first place that might lead you to the right path in terms of customer service.
..... by the way it is the end of the business day, I'm still waiting for a call from online management as promised by the agent at your customer services. A bunch of ***********s not knowing what they doing! Start correcting this from the person who dispatched my order to the wrong store in the first place that might lead you to the right path in terms of customer service.
Once again I'm told by online agent that Online management will contact me at the end of business today.........still waiting. Online department says parcel was delivered to the correct store, the store says no parcel delivered to them. What does one do??? DO I JUST ACCEPT THAT SOMEONE AT EDGARS / JET HAS JUST CONNED ME OUT OF R250 OR SHOULD I RATHER SAY THEY HAVE ****** R250. Maybe SAPS will be my next best option then maybe a lawyer. This is the last that I ever deal with this company!!!
Once again I'm told by online agent that Online management will contact me at the end of business today.........still waiting. Online department says parcel was delivered to the correct store, the store says no parcel delivered to them. What does one do??? DO I JUST ACCEPT THAT SOMEONE AT EDGARS / JET HAS JUST CONNED ME OUT OF R250 OR SHOULD I RATHER SAY THEY HAVE ****** R250. Maybe SAPS will be my next best option then maybe a lawyer. This is the last that I ever deal with this company!!!