1 reviews | Active since Jun 2017

29 Jun 2017, 15:31

Jet Online order

<p>I tried to purchase a pair of block heels on you jetonline system on 5 April. The purchase went through on my bank account (R169.99 + R65.00 courier cost) on 6 April. When I didn’t receive the order, I called the call centre and according to them, I never checked out the order. I have confirmed with my bank that the payment has gone through and has been banked into your bank account on 6 April.</p> <p> </p> <p>I sent an e-mail to Edcon on 5 May with the complaint an the proof of payment. A few days later i received a call from their call centre saying they will re-emburse me. To date I have received nothing. I send a follow up e-mail on 14 June, but they didnt even bother contacting me after the follow up e-mail.</p> <p> </p> <p>I will make sure that i tell everyone i know, not to buy anything from Jet Online, as they ***** your money!</p> <p> </p>

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Replies (2)
Jet
Jet's reply30 Jun 2017, 15:07
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter regarding the refund query to the E-commerce Online team, they will action and revert back to you with feedback. Kindly furnish us with your order number. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards

Customer Experience Team

Call Centre ***

Best regards,

Jet
Jet's reply30 Jun 2017, 15:12
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter regarding the refund query to the E-commerce Online team, they will action and revert back to you with feedback. Kindly furnish us with your order number. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards

Customer Experience Team

Call Centre ***

Best regards,