Jet online blues

Would Jet kindly double check that their clients who receive their account statements by email are treated with respect. They can't send emails with no attachment of statements nor links to the statements and expect us to do miracles and find those statements. Out of courtesy I emailed them when I realised their email had no means for me to view my September statement but they rep**** via Mr Sithole that the email contained links and for the first time encrypted. I went to the nearest Jet store where similar complaints had already been received. I saw no point in calling customer service but the store assistant persuaded me to. The call was terminated from the other side whilst the agent was investigating. That was the end of it all. Maybe Jet should consider checking how banks managed to put their clients online seamlessly before running an experiment with their clients.