SKNZ
Slu KaMangcobo No Zungu

1 reviews | Active since Oct 2017

15 Jun 2018, 10:55

Jet online

In April I placed an order online for click and collect and and I selected Jet kwaMashu as my collection store. It took over a month for me to get my order, everytime when I called the call centre they kept on telling me that items have been delivered to my selected store and eveytime when i call the store I was told there were no parcels for me, only to find out that this was delivered to a store in Gauteng, after I had insisted that they double check the information on the system correctly. Again I have placed another order, this was in May, till today it has not been delivered, Iam being told the same bull**** just like last time. I have even emailed their customer service department with no response from them. Jet online shoppinv is a waste, and total ******* service

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Replies (2)
Jet
Jet's reply18 Jun 2018, 10:35
Official

Thank you for bringing this matter to our attention .We apologise for the frustrations and inconvenience caused to your with the delayed delivery online order . We have already escalated the matter to our e-commerce team for urgent assistance. ***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

SKNZ
Slu KaMangcobo No Zungu's update20 Jun 2018, 13:00
Reviewer Update
Hi Till today no one has ever contacted regarding the updated. When I call the call centre I am being told that this has been escalated to the manager, but I was told this last week friday. JET is full of **** ....very unproffesional system or should i say staff. I WANT TO CANCEL MY ORDER