Jet Online
<p>Ordered an item on 11 July 2017. Ordered went through easily. Emailed twice to get an Estimated date/ time for delivery only to be told they are not sure when the item would be delivered. I then called, hoping that someone could tell me when to expect my order- same answer. At this point I was annoyed at the process and asked to cancel the order. I was told a refund would be processed in 5-7 business days- I was okay with waiting as I just wanted to be done. I was then called and asked for my bank card number to be EMAILED to them to process the refund. There is no way any sane person would email their card information to anyone. I don't have my item nor do I have my money. This was a horrible experience. No regard for the customer. I need a resolution as I am done asking for good service.</p>
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Replies (2)
Jet's replyOfficial
20 Jul 2017, 15:32We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you . Kindly furnish us with the order number to be able to liaise with them on th matter. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Jet's reply20 Jul 2017, 15:32
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you . Kindly furnish us with the order number to be able to liaise with them on th matter. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Jet's replyOfficial
20 Jul 2017, 15:34We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you . Kindly furnish us with the order number to be able to liaise with them on th matter. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Jet's reply20 Jul 2017, 15:34
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the refund status that you are tracking, they will action and revert back to you . Kindly furnish us with the order number to be able to liaise with them on th matter. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,