JET NOT PROCESSING MY PAYMENTS TO MY ACCOUNT

For the past few months i have been paying my JET account using my online banking app. I stated reviewing my statements and noted that the payments which i have been making since January 2020 of which non of them have been reflecting on my statement.

I emailed my query to the following mailboxes (*** as well as accounts ***) yet i did not receive any response from anyone.

I called the call center to explain what is happening and they requested for my proof of payment which i had emailed to the consultant who gave me their email address. There was no acknowledgement of my email or any communication from the team .

A week later i called back again and explained to the consultant the same thing of which she indicated that i must send my proof to her which i did. I have still not received any feedback from her regarding the process of my query.

I got more call from consultants telling me to pay my account of which one of them finally gave me the account to direct my emails to which was the (***) . I have been sending emails to all of the mailboxes which i have listed above EVERYWEEK and have received NO RESPONCE.

I have been receiving calls from JET consultants who are threatening me to be blacklisted when i explain my situation all that they do is tell me to send them the proof of payment which i do all the ****** time.

WHAT THE HELL JET. I HAVE BEEN VERY VERY PATIENT BUT I JUST CANNOT ANYMORE WITH ALL THIS.