FM
Floyd M
1 reviews | Active since Oct 2018
27 Mar 2019, 13:21
Jet: Nelly (manager) Refused to Sell me an Item on Sale
Nelly (manager) from Jet Clothing, Centurion Mall, refused to sell me a cap which was on sale.
Original price: R109 Sale Price: R50 (had a tag on) Further Reduced Sale Price: R25. (had a Was R50 Now R25 tag on)
She assumed and accused me of clipping on the R25 price tag which can clearly only be done by a store personnel. At the end of it all I didn't get the cap which I really wanted. The back and forth argument we had was not worth it. She really spoiled my day with how she handled the situation. It's not worth risking the company's credibility over a R25 cap. It was the only one in stock.
Probably wanted to keep it for a friend.
Helpful (0)
Replies (4)0
Replies (4)
Jet's replyOfficial
28 Mar 2019, 09:30Dear Floyd,
Thank you for notifying us of your overall shopping experience at our Jet Centurion store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised that your complaint is referred to the stores management team to remedy your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Please be advised that your complaint is referred to the stores management team to remedy your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Jet's reply28 Mar 2019, 09:30
Official
Dear Floyd,
Thank you for notifying us of your overall shopping experience at our Jet Centurion store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised that your complaint is referred to the stores management team to remedy your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Please be advised that your complaint is referred to the stores management team to remedy your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
FM
Floyd M's updateReviewer Update
06 Apr 2019, 08:37Nola (real manager) was very helpful and assisted me immediately. Nelly (the manager impersonator) fled the scene as soon as she saw me back at the store when I was called.
Long story short I got my cap thank you. Pity I didn't take a picture of the prices I saw on the cap. So the manager couldn't tell if I or the service consultant was lying.
FM
Floyd M's update06 Apr 2019, 08:37
Reviewer Update
Nola (real manager) was very helpful and assisted me immediately. Nelly (the manager impersonator) fled the scene as soon as she saw me back at the store when I was called.
Long story short I got my cap thank you. Pity I didn't take a picture of the prices I saw on the cap. So the manager couldn't tell if I or the service consultant was lying.
FM
Floyd M's updateReviewer Update
06 Apr 2019, 08:37Nola (real manager) was very helpful and assisted me immediately. Nelly (the manager impersonator) fled the scene as soon as she saw me back at the store when I was called.
Long story short I got my cap thank you. Pity I didn't take a picture of the prices I saw on the cap. So the manager couldn't tell if I or the service consultant was lying.
FM
Floyd M's update06 Apr 2019, 08:37
Reviewer Update
Nola (real manager) was very helpful and assisted me immediately. Nelly (the manager impersonator) fled the scene as soon as she saw me back at the store when I was called.
Long story short I got my cap thank you. Pity I didn't take a picture of the prices I saw on the cap. So the manager couldn't tell if I or the service consultant was lying.
FM
Floyd M's updateReviewer Update
06 Apr 2019, 08:37Nola (real manager) was very helpful and assisted me immediately. Nelly (the manager impersonator) fled the scene as soon as she saw me back at the store when I was called.
Long story short I got my cap thank you. Pity I didn't take a picture of the prices I saw on the cap. So the manager couldn't tell if I or the service consultant was lying.
FM
Floyd M's update06 Apr 2019, 08:37
Reviewer Update
Nola (real manager) was very helpful and assisted me immediately. Nelly (the manager impersonator) fled the scene as soon as she saw me back at the store when I was called.
Long story short I got my cap thank you. Pity I didn't take a picture of the prices I saw on the cap. So the manager couldn't tell if I or the service consultant was lying.