JET MISSING PAYMENTS

Good day I would like to query this *** account for the 10th time since l have done it telephonically, whatsapp and emails which noone responds to.

2 payments were made towards thus account twice in July 1st payment was R320 made via TFG account and TFG confirmed that payment was transferred over to Edcon 2nd payment was done via the ozow link on the email for 350 on the 26th of July. Both these payments are still not allocated

I have contacted Jet to help me resolve payment query on an account for the 10th time since l have done it telephonically, whatsapp and emails which noone responds to 2 payments were made towards thus account twice in July 1st payment was R320 made via TFG account and TFG confirmed that payment was transferred over to Edcon 2nd payment was done via the ozow link on the email for 350 on the 26th of July. Both these payments are still not allocated Who exactly must l contact to have this resolved please 🙏. We keep getting emails that the account is in arrears yet 2 payments are not being allocated I have sent proof of payments to the whatsapp number and forwarded all my corresponding emails from TFG confirming the payment transfer but still who ever handles whatsapp says " sorry we don't have your payment " now it's actually 2 payments missing even their very own online payment system.