JET MESSES UP MY CREDIT SCORE

I reported a ********** account with Jet in 2017. I submitted all the requested documents and an investigation was concluded by Edcon and I was called and told that the account would be closed and that my credit report will be updated not to reflect the debt anymore. I was told in February 2018 that this would be done in 14 days. 4 months later, Nothing!!!!

I have called , emailed, inboxed on Facebook, all in vain.