1 reviews | Active since Dec 2017
JET MESSES UP MY CREDIT SCORE
I was called by Jet to inform me that the account I opened with them had been successfully opened and was active. I explained to the lady on the phone that I had never opened a jet account and she told me to go the shop with a copy of my ID.
I went to Jet at Quagga centre in Pretoria West and they told me that the account was indeed active and that they could only close it if I submit an affidavit stating that it was a ********** account. They said they would block the account until I submit an affidavit and from there they would close it.
I submitted my ID copy and affidavit at Jet and was told the matter was resolved.
I have since received my credit record (as at end of November) and it shows that I have an account with Jet and I owe R4787 and that my account is 120 days overdue and that I am a bad payer.
I have maintained a clean credit record for years, never missed a payment. Now this!!!!
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the ********** account that was opened under your name. Kindly note that we have escalated your query to our ***** department and once our investigations have been completed you will be provided with feedback.***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the ********** account that was opened under your name. Kindly note that we have escalated your query to our ***** department and once our investigations have been completed you will be provided with feedback.***/GO
Kind regards
The Edcon Customer Experience Team
