ZM
Zanele M

1 reviews | Active since Dec 2017

06 Dec 2017, 08:52

JET MESSES UP MY CREDIT SCORE

I was called by Jet to inform me that the account I opened with them had been successfully opened and was active. I explained to the lady on the phone that I had never opened a jet account and she told me to go the shop with a copy of my ID.

I went to Jet at Quagga centre in Pretoria West and they told me that the account was indeed active and that they could only close it if I submit an affidavit stating that it was a ********** account. They said they would block the account until I submit an affidavit and from there they would close it.

I submitted my ID copy and affidavit at Jet and was told the matter was resolved.

I have since received my credit record (as at end of November) and it shows that I have an account with Jet and I owe R4787 and that my account is 120 days overdue and that I am a bad payer.

I have maintained a clean credit record for years, never missed a payment. Now this!!!!

0
Replies (3)
Jet
Jet's reply06 Dec 2017, 09:34
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the ********** account that was opened under your name. Kindly note that we have escalated your query to our ***** department and once our investigations have been completed you will be provided with feedback.***/GO

Kind regards

The Edcon Customer Experience Team

ZM
Zanele M's update06 Dec 2017, 10:47
Reviewer Update
Hi, Please let me know where I can follow up on the query? Thanks.
ZM
Zanele M's update11 Jun 2018, 10:19
Reviewer Update
Despite several follow ups, this issue still hasn't been resolved. I don't think that Jet understands the inconvenience of not being able to transact due to a bad credit score! I submitted all the requested documents and I got confirmation from EDCON in February 2018 that an investigation was conducted and that the account was indeed ********** however, it still hasn't been closed and it is still reflecting on my credit report!!