LM
Lucy M
1 reviews | Active since Feb 2017
17 Dec 2019, 10:20
JET MENLYN ... ********.
After paying my lay bye on a Saturday, i went back to the store to try to return some items that i no longer needed, the staff at JET MENLYN told me it was not possible to get a refund as it was a lay bye and i could only get a gift card. I decided to return 2/4 items and went to the JET in THE GROVE MALL where i was fully refunded with no problem. Now i'm stuck with a gift card that i don't want. JET MENLYN STAFF **** TO MY FACE. I WILL NEVER PURCHASE ANYTHING IN THAT STORE AGAIN!!!
Helpful (0)
Replies (2)0
Replies (2)
Jet's replyOfficial
17 Dec 2019, 10:47Dear Lucy
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you .
We will escalate your query to the senior manager so that corrective measures may be taken in order to prevent this from happening again .
Our manager will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you .
We will escalate your query to the senior manager so that corrective measures may be taken in order to prevent this from happening again .
Our manager will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
Jet's reply17 Dec 2019, 10:47
Official
Dear Lucy
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you .
We will escalate your query to the senior manager so that corrective measures may be taken in order to prevent this from happening again .
Our manager will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you .
We will escalate your query to the senior manager so that corrective measures may be taken in order to prevent this from happening again .
Our manager will be in direct contact with you to resolve this matter .
Your ***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
LM
Lucy M's updateReviewer Update
16 Jan 2020, 11:36Someone ended up *****ing the gift card from my car, had they given me my money in the first place, i would have used it for something i needed, now i lost money because those ********* employees at jet menlyn **** to my face. If that's how you treat customers, no wonder your stores are closing... Woolworth might be expensive, but their customer service is on point, you should take notes from them.
LM
Lucy M's update16 Jan 2020, 11:36
Reviewer Update
Someone ended up *****ing the gift card from my car, had they given me my money in the first place, i would have used it for something i needed, now i lost money because those ********* employees at jet menlyn **** to my face. If that's how you treat customers, no wonder your stores are closing... Woolworth might be expensive, but their customer service is on point, you should take notes from them.