1 reviews | Active since Feb 2013
Jet Menlyn - Rude NCR Consultant
<p>Good day</p> <p> </p> <p>I would like to inform you of the Jet Menlyn NCR consultant behaviour that is unacceptable.</p> <p> </p> <p>I was in the store on Saturday the 18th of March (mid- morning) doing some much needed retail therapy. While I was in the ladies underwear section shopping for bras, when the consultant approached me to join the Club magazine. First of all should there not be a rule that a male staff member may not approach a female customer in the underwear section? This has made me very uncomfortable and after various time of refusing to join, the staff member then called me stingy... yes thats right stingy to my face and within earshot of other customers!</p> <p> </p> <p>Now upon reflection for a few days now I find cannot just let his unacceptable behaviour slide. I wonder how many times have he done this to other customers and it was not that I was rude to him to warrant such behaviour despite his lack of etiquette. I was so taken aback by this behaviour that I did not even take his name. It is my right to refuse services and without any backlash. In a sense I do feel voilated and intentionally embarressed.</p>
We have escalated the complaint to the Jet Menlyn Mall management to address as our valued customer is not happy that the staff member was not professional when offering you the club benefit as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Menlyn Mall management to address as our valued customer is not happy that the staff member was not professional when offering you the club benefit as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.