Jet Mart, why welcome me by disrespecting me?
<p>I am beyond words. Jet Mart group customer care , in Durban, called to congrdualte me for joining their group. But when I asked a question that the lady clearly could not answer, she hung up. I am beyond words... How do I continue to be a part of a business that does not have its facts together, or yet just try to find a solution from someone who might have more knowlege about the matter. I am utterly discouraged. </p>
We will like to thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the staff members called congratulating you and failed to provide proper clarity on the questions that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 048/GO. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We will like to thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the staff members called congratulating you and failed to provide proper clarity on the questions that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 048/GO. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We will like to thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the staff members called congratulating you and failed to provide proper clarity on the questions that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 048/GO. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We will like to thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the staff members called congratulating you and failed to provide proper clarity on the questions that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 048/GO. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.