Jet Mart Refused to give memy money back

<p class="MsoNormal">I sent this complaint to Jet customer care on 22/04/216.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">"Good day</p> <p class="MsoNormal"> </p> <p class="MsoNormal">I went to Jet on 17/04/2016 to buy a pair of high heels (R149.99), slimming Vest (R109.99) and a pair of secret socks (R29.99). I got home and discovered that I was charged a high amount for the socks and was also not Satisfied with the vest and decided to go back to Jet on 21/04/2016 to get a refund for the vest and get the money I was overcharged with for the socks but to my surprise I was told that I cannot get MY money back and can only be refunded on a gift card for the vest but funny enough, I was given the money I was overcharged with without any problems. The funny thing is that this gift card can only be used at Edcon chain stores. Why am I forced to spend my money at Edcon??? I asked why I could not be given my money back the cashier said she doesn’t know and later said that the refund policy had changed and it’s also stipulated at the back of the slip.</p> <p class="MsoNormal"> </p> <p> </p> <p class="MsoNormal">I asked for the complaints department’s number and the cashier left me by the till to go ask around and one of the stuff members advised her to check at the back of some card on the counter which she then wrote it down for me on a piece of paper. I also asked for the email address and was told that JET does not have an email address, I had to go online to find your email address. My issue is that had I known about this policy prior to buying these items, I would have not even bothered buying at JET. It does not make sense to only inform customers of your policies only after they have purchased products from your store." </p> <p class="MsoNormal"> </p> <p class="MsoNormal">I then got a response on 26/04/2016 stating the below</p> <p class="MsoNormal"> </p> <p class="MsoPlainText">"Good day.</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">Please forward us the name of the Jet store that you visited, so that we may be able to contact them on your behalf and establish if they may be able to action the query regarding being offered a Gift card instead of a cash refund. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">***/GO</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">Kind regards,</p> <p class="MsoPlainText">Customer Relations Team</p> <p class="MsoPlainText">Email: <a href="mailto:***%3cmailto:***">***<mailto:***</a>></p> <p class="MsoNormal"> </p> <p class="MsoPlainText">Call Centre: ***."</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">I responded by this email below</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">"Good day</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">Thanks for getting back to me. The store in in topic here is Jet mart in Dobsonville shopping centre in soweto."</p> <p class="MsoPlainText"> </p> <p class="MsoPlainText">I never recieved any responce after this email.</p> <p class="MsoPlainText">kindly assist further.</p>