nT
nthabiseng T
1 reviews | Active since Feb 2015
18 Feb 2015, 17:54
jet manager refused to exchange my iteam
I got to the shop to bronkhirstspriet jet store to exchange an item which I bough in Pretoria, when I got there I was told they won't b able to exchange my item without a price tag , I then asked to see the manager for further explanation and when he come to me the guy didn't even great me he just said to me \uthi kwenza njani"with a bad attitude "
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Jet's replyOfficial
19 Feb 2015, 10:58Hello preroz22,
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
We have addressed this matter with the store manager and will revert with feedback shortly. Kindly note a refund can only be done only if there is valid proof of purchase- till slip or gift receipt, it is within 30 days of purchase, it is in its original packaging or condition as per the Edcon policy.
Store managers can use their direction to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
We have addressed this matter with the store manager and will revert with feedback shortly. Kindly note a refund can only be done only if there is valid proof of purchase- till slip or gift receipt, it is within 30 days of purchase, it is in its original packaging or condition as per the Edcon policy.
Store managers can use their direction to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply19 Feb 2015, 10:58
Official
Hello preroz22,
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
We have addressed this matter with the store manager and will revert with feedback shortly. Kindly note a refund can only be done only if there is valid proof of purchase- till slip or gift receipt, it is within 30 days of purchase, it is in its original packaging or condition as per the Edcon policy.
Store managers can use their direction to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
We have addressed this matter with the store manager and will revert with feedback shortly. Kindly note a refund can only be done only if there is valid proof of purchase- till slip or gift receipt, it is within 30 days of purchase, it is in its original packaging or condition as per the Edcon policy.
Store managers can use their direction to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***