BC
Bea C
1 reviews | Active since Jun 2015
08 Jun 2015, 19:49
JET Kroonstad repeatedly advertise nappies at \special"price and sells them at normal price."""
I wanted to buy Huggies diapers at JET Kroonstad today. They advertised it on the shelf for the special price of R159,99. When I payed they charged me the normal price of R189,99. I complained and the sales person and the manager I presume said that the special ended the day before. I asked them why it was still advertised for the special price and they did not reply. I am very dissatisfied because this is not the first or second time this has happened to me. It is actually the 3rd time. I must pay more money because people neglect to do their job (removing the special price advertising). What about my consumer rights?!
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Replies (1)Jet's replyOfficial
09 Jun 2015, 13:02Hello Bea Claassen,
Our attempts to contact you today at 12:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident regarding the price difference in store . You will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 12:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident regarding the price difference in store . You will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply09 Jun 2015, 13:02
Official
Hello Bea Claassen,
Our attempts to contact you today at 12:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident regarding the price difference in store . You will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 12:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident regarding the price difference in store . You will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
