NT
Ntombizodwa T

1 reviews | Active since Feb 2018

28 Aug 2019, 09:44

JET - Is this really how you guys treat customers?

Jet - Is this really how you guys treat customers?

All am asking for is the evidence Jet has for refusing to refund my money they have been taking since 2017 November, they claim i took the mobile contract subscription over a recorded line, am requesting that someone sends me that call as i have never agreed to any of this nonsense, no response why

The viewer that saw my message yesterday and responded privately to jet did help resolve the matter, I want someone to send me evidence or the contract i took agreeing to this subscription thing otherwise am planning to take this even further and cancel my account

Dealing with JET is a nightmare , i regret opening an account with them

0
Replies (1)
Jet
Jet's reply28 Aug 2019, 11:30
Official
Dear Ntombizodwa

Thank you once again for the post.
As per our discussion today we will request for the proof of enrolment to be sent to you .

We apologise for the frustrations caused to you .

Kind regards

Jet Customer Experience Team
***