1 reviews | Active since Nov 2020
JET is *********** and acting unfairly!
In March I was informed that I was listed on the creditburo for owing Jet R89, however I have paid my account in in full and has not used it since 2019 and never received any account for this amount from them. I paid the outstanding amount however, so my account was Zero on March 2021. Then a week ago I receive an e-mail, saying I am.overdue R150 on my account- but I never bought anything from them since and also, again, did not receive an account for this. I have been trying since, to sort this out, without success. Apparently some or other Jet sim music was loaded on my account in april 2021(to which I did not subscribe) and also I need to pay a R30 service fee monthly for owing them money! I have phoned in the excess of 10 different numbers, some not answering others answering amd promising me to log a dispute, but nothing happens. So this Saturday I receive an sms saying I need to pay immediately to avoid a negative payment record. I tried phoning again today,but each time I speak to a different section- then it is TFG, then RMCS or whatever, but I am everytime referred to another department. I keep on getting reference numbers for.my calls, but when I want to follow up on it, no-one can help me. I want to close this account,but I am also unable to get ahold of RCS as none of the numbers I have or have been given works. Further I have been informed by 2 different persons I spoke to, that I will have to pay the R30 service fee as it is loaded due to the fact that I have an account- no matter the amount owing!! I will NOT pay the amounts they say I owe, because I did not subscribe to the thing they say I did to AND they never informed me of a change in our credit agreement stating that I have to pay a monthly R30 service fee for the mere fact that I have an account with them!! I want to close this account, but it seems to be totally impossible. I am being held hostage by Jet's incompetance and lack of service delivery!!!!
Here we are, a week later and I have still not been assisted- instead I am being harassed on a DAILY basis by calls and e-mails that my payment is overdue. I spoke to in excess of 5 diferent people and everybody just refers me to another section, or says that they will make a note(which they either not do, or it cannot be seen by others, as everybody is asking me the same question- when will I pay)
The only person that realy tried yo assist me was Rose from RCS who actually sent 2 e-mails in which she copied me, requesting the reversal of the amounts......which was obviously not attended to , as I just received another call about not paying!!!
Your service is despicable to say the least and I cannot wait to close my account....though at the rate we are going- that might be never!!
I am telling all my friends and warning them to NOT EVER open an account with you.
You have not only lost me as a customer, but I will make sure that you do not gain many more!!
Here we are, a week later and I have still not been assisted- instead I am being harassed on a DAILY basis by calls and e-mails that my payment is overdue. I spoke to in excess of 5 diferent people and everybody just refers me to another section, or says that they will make a note(which they either not do, or it cannot be seen by others, as everybody is asking me the same question- when will I pay)
The only person that realy tried yo assist me was Rose from RCS who actually sent 2 e-mails in which she copied me, requesting the reversal of the amounts......which was obviously not attended to , as I just received another call about not paying!!!
Your service is despicable to say the least and I cannot wait to close my account....though at the rate we are going- that might be never!!
I am telling all my friends and warning them to NOT EVER open an account with you.
You have not only lost me as a customer, but I will make sure that you do not gain many more!!