Jet - Identity Theft & Impersonation

Good Day

I requested a credit report from ClearScore and saw that accounts were opened in my name at Jet without me being present or aware of the accounts being opened.

I visited Jet in the Secunda Mall and confirmed that according to them I am currently in debt (R12 000+) with Jet due to a account that was opened on the 30th of July 2017 in Gateway Johannesburg in my name, but I never personally opened or requested that any account at Jet be opened in my name directly or indirectly.

They also requested that I provide a copy of my certified ID and a Affidavit, which I had ready and available for them with my original ID Document, but before I was willing to provide the certified copies, I requested a copy of the original contract that I "supposedly" signed, with the applicable ID, contact number and proof of residence that was submitted with the opening of the account.

And even with my original ID Document in hand, the floor manager refused to provide the requested documentation, as advised by the Jet ***** Department, which I requested. I then refused to submit any personal documentation as requested since it seams like there is already a security problem regarding personal information in the company and its also just to easy to replace current documents with new documents I provide.

Once I have received the requested documentation, I will freely submit the documentation as requested.

I also request that an investigation be launched from the companies side to address the problem as soon as possible.

Due to the lack of support from Jet Secunda and the Jet ***** Department, I will now open a case of Identity ***** and communicate the problem via other forms of media as well to create maximum awareness on how Jet treats a person that was a victim of Identity ***** due to the lack of in house security.

Kind Regards

Christo Mouton