Jet Home Protector claim

I took out Jet Home Protector Policy ever since March 2016,for the past few years I didn't have any problems when I had to make a claim up until this year when I wanted to make a claim, they have been sending me from pillar to post. On the 2nd/01/2021 went to Westgate Jet to make a claim, I was assisted by the guy who confirmed that my policy is active and up to date, he tried to call their head office to make a claim but they couldn't help him, they told him that we must contact Hollard Insurance has it is their underwriter. He tried calling Hollard but was put on hold for 3 hrs without any help. He then advised me to go to any Hollard nearest branch.I then searched for Hollard branch but couldn't find any. On the 5/01/2021managed to go Hollard Main branch in Jhb were I was assisted by a lady called Kathlego Kekana, she explained to me that Hollard is no longer an underwriter for all Jet Holders customers and she tried to get the new underwriter that she said it is De Bronglio, she then contacted De Bronglio offices and spoke to a lady by the name of Lindiwe Mazibuko who confirmed that they are the new underwriter for Jet. She took all my details and promised to get back to me the very same day which she did not do. She promised that the claim would only take 5 working days but up until now nothing has been done. On the 26/01/2021 phoned De Bronglio only to speak to some rude consultant who told me that there is nothing much she can do but will pass the massage to Lindiwe Mazibuko. I have lost hope in Jet, all I want is for them to be liable.