Jet Gezina Galleries

Jet Gezina Galleries. I laid the below complaint on the 10th of July and still have not received any feedback . I sent an email to the email address *** which was given to me by a staff member at the store

Good day

I hope you are well

It is with deep concern and irritation that I have had to travel twice to a unproductive and regressive Jet Store branch based in Gezina Galleries complex. I purchased items on the 26th of June 2024 to later find I was not happy with the items due to sizing issues.

At 09h00 this morning I was at your store and I was informed they do not have money in store as I am the first customer there. However this is unacceptable how does a store as big as Jet open it's doors without any petty change in store for minimal refunds or exchanges ? I has to come back in the afternoon wherein I returned and was still met by ineffective and unprofessional service. The stores systems where off line , and I was told a refund would not be possible and I had to return a third time. I refused and the individual who is either the supervisor or manager (who was on a personal call said I should wait until she is done). Again this is unprofessional behaviour. Eventually she instructed for the refund to be done manually The store has refused to take an item back as it is prescribed as underwear, l The bra in question is unworn and has it's tags which is a clear indication that it has not been used. The bra is uncomfortable and does not carry my breasts well. Unlike a panty where discharges can be left on it ,this is a bra , I am unsure what backward behaviour this is,however other stores accept exchanges on bra's

Kindly give clarity and correct the service rendered by your employees . It is unacceptable to present such a service.

Regards