1 reviews | Active since Jun 2016
Jet Gateway Terrible Service - JET LOST MY TABLET
<p>Bought a Verssed Tablet on 02Mar and 10Apr took it back for repairs as the screen went blank. A lovely lady Nosipho assisted me with booked it in for repairs. I then called on 10May to find out if the table was back and was told that it will be back in 2 days. I then called again on 25May and was told that it is still on its way to the store. (HOW LONG DOES SHIPPING TAKE). I then called again on 02Jun and was told that they not sure where the tablet is and will try and trace it. I called again on 03Jun and was told that the matter has been escalated to the branch manager. Now my question is.... How can a store lose a tablet..... I am a very upset and angry person right now. I still have not received the tablet... JET GATEWAY IS LIABLE FOR REPLACING THE TABLET....</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet gateway management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet gateway management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
FRUSTRATED.... We are on 13Jun and still no word regarding my tablet. The manager Melanie did call me on Thursday 09Jun and she said that she will contact me by COB that day. I have not received a call from her or anyone since. I am trying to contact ********** 310 and the telephone etiquette that they have is horrendus. I keep dialling and a lady puts me through to Jet gateway and it gets cut off. I am really getting frustrated and annoyed. I am appaulled at the service that i am receiving. I want my tablet fixed and ready for collection today 13Jun or it should be replaced today 13Jun. I will escalate this matter to a higher party should i not receive feedback by midday 13Jun. Thank you. My number is with the manager at Jet Gateway and as well as the staff members.
FRUSTRATED.... We are on 13Jun and still no word regarding my tablet. The manager Melanie did call me on Thursday 09Jun and she said that she will contact me by COB that day. I have not received a call from her or anyone since. I am trying to contact ********** 310 and the telephone etiquette that they have is horrendus. I keep dialling and a lady puts me through to Jet gateway and it gets cut off. I am really getting frustrated and annoyed. I am appaulled at the service that i am receiving. I want my tablet fixed and ready for collection today 13Jun or it should be replaced today 13Jun. I will escalate this matter to a higher party should i not receive feedback by midday 13Jun. Thank you. My number is with the manager at Jet Gateway and as well as the staff members.