Jet Gateway *********** is not the word!!!!!!!!!!!!!

If I could I would give the store manager minus rating for the service received.

I tried to make a purchase a Jet Gateway at approximately 09:30, it was for an amount of R 1205.00. To be put onto a Jet store gift voucher. The transaction was successful initially however the manager advised that there was an issue on their side and as a result the transaction did not go through on their side. He advised that the money did go onto the voucher, therefore I didn't foresee a problem as I was charged for the transaction and had received sms notification as well as email and FNB app notification that the transaction was successful. The manager asked for me to leave the store. I wasn't about to do that, and asked for a reversal of the transaction , he denied this request opting to try to contact Jet internal customer service. After 5 calls he could not get any advice on how to resolve the issue. It doesn't say much if your own company customer service cuts your calls. The manager at the store still refused to do a reversal instore as he said that the transaction was not successful on his side. I asked for the contact number for the regional manage but it was not given to me, As i got louder, the manager then contacted FNB merchant services to reverse the transactions. I waited in the store until the reversal was done. I received an email from FNB confirming the reversal amount of R 1205.00 at 10:23. Before I left the store the store manager Thamsanga gave me the reference he received from merchant services it was RP***. I WANT TO MAKE IT VERY CLEAR I LEFT THE STORE WITHOUT ANY GOODS OR GIFT VOUCHER!!!!!!!!!!! However, after a week I see that the R 1205.00 has still not been paid into my credit card and I therefore contact FNB card services on the Saturday 05 December 2020. I spoke with Warren and was advised that the reversal transaction with clear on Monday 07 December 2020. The reference for this call as RJ***. However, the funds have not yet been paid back to my account. I contacted FNB card services again, I spoke with Refilewe only to be told that there is nothing she can do as she could see that the funds was not paid back. She advised that I go back to the store..... but then she cut my call. I tried calling Jet customer service and it's just sad at the way they treat customers. Now I am R1205.00 out off pocket with no resolution in sight from FNB or Jet Gateway