JET - ********** ACCOUNT OPENED IN MY NAME AND TERRIBLE ASSISTANCE WHEN I NEED TO CLOSE THE ACCOUNT

I am urgently need the contact email address for the ***** Department. I was notified yesterday of an account being opened **********ly in my name and there is a huge amount spent on the account. When I went into the Branch the Manageress was less than helpful. I had my affidavit from SAPS with me but pretty much refused to assist me because I did not have a certified copy of my ID. The question is how did a person open an account in my name? Did they need a certified copy of my ID? So why when I want to close an account you now need certified copies. I want the email address today as I believe I need to submit an application in order for this to get investigated. I would like a prompt answer as apparently you can open accounts quickly but cannot resolve this very urgent issue. I cannot understand how you allow people to open accounts without doing any checks. This is disgraceful.