1 reviews | Active since Jan 2015
Jet eloff street
Good Day ,
Last week Thursday I was at Jet eloff street, and the security lady there wanted to search my handbag, for Godsake why do you want to search my handbag its totally uncalled for I am very disappointed as in the malls they don't search our handbags. I feel its very disrespectful I mean don't they have cameras that are operating inside the store, and no where outside the store its written that they search our handbags otherwise I was not going to bother and enter the store. I am not subjectable to crime I came inside the store to buy if you going to continue looking down on us cause black people are named for *****ing then we wont bother supporting black stores. When I refused to be searched the security lady that was on duty that day actually said "cc kutheni ungafuni siku searcher ngoba uyeba vele that's why " I mean what the .............. is that. Your service is very bad and you cant take care of your customers will rather go to the mall where there is peace of mind. And one thing there's no difference between a jet in town and a jet in the malls don't give me that lame excuse if you want to search my bag. I am no a ******** I don't ***** don't treat me like one
Please accept my sincere apology for your recent experience at our Jetmart Eloff store and thank you for bringing this matter to our attention.
We do acknowledge your overall dissatisfaction as well as any associated embarrassment and wish to assure you that whilst it is policy and procedure for our guards based in CBD stores to randomly search handbags.
However we apologise with manner you were addressed by the security guard.
The stores management team is made aware of this incident so that corrective measures can be implemented.
Your reference number is:
***/GO
Kind Regards
The Jet Team.
***
Please accept my sincere apology for your recent experience at our Jetmart Eloff store and thank you for bringing this matter to our attention.
We do acknowledge your overall dissatisfaction as well as any associated embarrassment and wish to assure you that whilst it is policy and procedure for our guards based in CBD stores to randomly search handbags.
However we apologise with manner you were addressed by the security guard.
The stores management team is made aware of this incident so that corrective measures can be implemented.
Your reference number is:
***/GO
Kind Regards
The Jet Team.
***
Thank you for taking the time in sharing your experience with us.
Please accept our sincere apologies for the frustrations caused to you . Kindly note that we will escalate your query to our senior store manager and feedback will be provided to you.
***/GO
Kind regards
The Jet Customer Experience Team
***
Thank you for taking the time in sharing your experience with us.
Please accept our sincere apologies for the frustrations caused to you . Kindly note that we will escalate your query to our senior store manager and feedback will be provided to you.
***/GO
Kind regards
The Jet Customer Experience Team
***
