DA
Dezi A
1 reviews | Active since Feb 2016
23 Jul 2020, 13:21
Jet /Edcon Get Your Papperwork right!!!
Good Day I have an uptodate payment clothing account at this store and my instalments are paid monthly on time via my internet schedual banking. I didn't receive a statement from them for the end of Juner which i had requested one from their Durban and JHB office in the meantime i registered online at the Jet Thankyou mobile and have seen that my installment is only R23.61 as i have also paid in extra even if its more than what i'm suppose to pay. I then received three months statement from they saying my installment is now R454.61 to be paid 01/08/20 after sending a photo to account department which she mailed me back to confirm my instalment for the month of July is only R23.61 confirmed via email by Edgars Services Team 112 i have now received an sms from them yester and a threatening sms from them today saying if i don't pay R455.00 by the 01/08/20 of August they will be handing me over to the credit Bureau *** is going on is someone pinching my money here!!! Not only that i'm deaf and unable to take any calls so i have been corresponding with them via email on these address ***, *** All i can say is enough is enough! and speaking to various people!!
Helpful (0)
Replies (5)0
Replies (5)
Jet's replyOfficial
25 Jul 2020, 09:35Good day Desiree, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Jet Team
Best regards,
Jet's reply25 Jul 2020, 09:35
Official
Good day Desiree, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Jet Team
Best regards,
DA
Dezi A's updateReviewer Update
25 Jul 2020, 11:32MISS DA BELL, despite our calls and SMS, we have still not received payment of your Jet Thank U Account instalment of R455. Please ensure payment is made by latest 1 August. Please note that should you not make payment, your credit bureau profile will be negatively affected. NCRCP38.
This was your sms sent to me after been a loyal customer for 10 years + it’s an absolute disgrace to be treated this way all I wanted to know was why does you Jet thank-you site say I have to pay R23,61 and your paper statement reflects R454,61 in other words we aren’t allowed to query but just have to pay really disgusted and disappointed have lost all respect!!
This was your sms sent to me after been a loyal customer for 10 years + it’s an absolute disgrace to be treated this way all I wanted to know was why does you Jet thank-you site say I have to pay R23,61 and your paper statement reflects R454,61 in other words we aren’t allowed to query but just have to pay really disgusted and disappointed have lost all respect!!
DA
Dezi A's update25 Jul 2020, 11:32
Reviewer Update
MISS DA BELL, despite our calls and SMS, we have still not received payment of your Jet Thank U Account instalment of R455. Please ensure payment is made by latest 1 August. Please note that should you not make payment, your credit bureau profile will be negatively affected. NCRCP38.
This was your sms sent to me after been a loyal customer for 10 years + it’s an absolute disgrace to be treated this way all I wanted to know was why does you Jet thank-you site say I have to pay R23,61 and your paper statement reflects R454,61 in other words we aren’t allowed to query but just have to pay really disgusted and disappointed have lost all respect!!
This was your sms sent to me after been a loyal customer for 10 years + it’s an absolute disgrace to be treated this way all I wanted to know was why does you Jet thank-you site say I have to pay R23,61 and your paper statement reflects R454,61 in other words we aren’t allowed to query but just have to pay really disgusted and disappointed have lost all respect!!
DA
Dezi A's updateReviewer Update
30 Jul 2020, 14:32 On Tue, Jul 21, 2020 at 10:31 AM *** <***> wrote:
Good day Ms Bell In response to your email received, please note that according to our records and the statement sent to you, the total amount due is the same at R 23.6. Please note that this is the only amount you are required to pay. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Edgars Services Team 112
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +***2 | Fax +***7 | Email ***
Good day Ms Bell In response to your email received, please note that according to our records and the statement sent to you, the total amount due is the same at R 23.6. Please note that this is the only amount you are required to pay. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Edgars Services Team 112
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +***2 | Fax +***7 | Email ***
DA
Dezi A's update30 Jul 2020, 14:32
Reviewer Update
On Tue, Jul 21, 2020 at 10:31 AM *** <***> wrote:
Good day Ms Bell In response to your email received, please note that according to our records and the statement sent to you, the total amount due is the same at R 23.6. Please note that this is the only amount you are required to pay. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Edgars Services Team 112
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +***2 | Fax +***7 | Email ***
Good day Ms Bell In response to your email received, please note that according to our records and the statement sent to you, the total amount due is the same at R 23.6. Please note that this is the only amount you are required to pay. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Edgars Services Team 112
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +***2 | Fax +***7 | Email ***
DA
Dezi A's updateReviewer Update
30 Jul 2020, 14:33 On Sat, Jul 25, 2020 at 12:55 PM *** <***> wrote:
Good day Miss Bell,
In response to your recent enquiry with EDCON, please note that we are aware of the sms that was sent , it was sent in error. The account is up to date.
We apologise for the inconvenience caused.
Should you require further assistance, do not hesitate to contact us on the details below.
Lungile Mercy Vilakazi
Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services
Telephone +***2 | Fax +***6 | Email ***
Good day Miss Bell,
In response to your recent enquiry with EDCON, please note that we are aware of the sms that was sent , it was sent in error. The account is up to date.
We apologise for the inconvenience caused.
Should you require further assistance, do not hesitate to contact us on the details below.
Lungile Mercy Vilakazi
Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services
Telephone +***2 | Fax +***6 | Email ***
DA
Dezi A's update30 Jul 2020, 14:33
Reviewer Update
On Sat, Jul 25, 2020 at 12:55 PM *** <***> wrote:
Good day Miss Bell,
In response to your recent enquiry with EDCON, please note that we are aware of the sms that was sent , it was sent in error. The account is up to date.
We apologise for the inconvenience caused.
Should you require further assistance, do not hesitate to contact us on the details below.
Lungile Mercy Vilakazi
Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services
Telephone +***2 | Fax +***6 | Email ***
Good day Miss Bell,
In response to your recent enquiry with EDCON, please note that we are aware of the sms that was sent , it was sent in error. The account is up to date.
We apologise for the inconvenience caused.
Should you require further assistance, do not hesitate to contact us on the details below.
Lungile Mercy Vilakazi
Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services
Telephone +***2 | Fax +***6 | Email ***
DA
Dezi A's updateReviewer Update
30 Jul 2020, 14:34THAN TODAY I GET THIS BLADY MESSAGE VIA SMS *** IS GOING ON WITH JETS EDCON:
MISS DA BELL, despite our calls and SMS, we have still not received payment of your Jet Thank U Account instalment of R455. Please ensure payment made by latest 1 August. Please note that should you not make payment, your credit bureau profile will be negatively affected. NCRCP38.--
MISS DA BELL, despite our calls and SMS, we have still not received payment of your Jet Thank U Account instalment of R455. Please ensure payment made by latest 1 August. Please note that should you not make payment, your credit bureau profile will be negatively affected. NCRCP38.--
DA
Dezi A's update30 Jul 2020, 14:34
Reviewer Update
THAN TODAY I GET THIS BLADY MESSAGE VIA SMS *** IS GOING ON WITH JETS EDCON:
MISS DA BELL, despite our calls and SMS, we have still not received payment of your Jet Thank U Account instalment of R455. Please ensure payment made by latest 1 August. Please note that should you not make payment, your credit bureau profile will be negatively affected. NCRCP38.--
MISS DA BELL, despite our calls and SMS, we have still not received payment of your Jet Thank U Account instalment of R455. Please ensure payment made by latest 1 August. Please note that should you not make payment, your credit bureau profile will be negatively affected. NCRCP38.--