JET CUSTOMER SERVICE

In Feb 2020 I paid my Jet account in full, while busy with the payment I asked the employee if there is any monthly cost that will keep on running on my account and the answer was no. Now all of the sudden I'm receiving calls to inform me that I'm owing Jet money. I had to phone Jet 3 times and request statement 3 times before actually receiving the statements. I also mailed them 3 times now and phoned numerous times to request proof that I signed for the jet club running on my account as this is what's outstanding on my account and I can't recall signing up for that monthly cost. I'm not getting responses on the emails and when phoning you explain yourself a million times just to get transferred to a line that no one answers or dies. I don't have a problem paying my account but I'm not paying for something if I'm not sure I actually signed up for it. The customer services from Jet are horrible !