Jet customer care pathetic

I made an payment via EFT in January 2021, and accidently used the wrong reference number. I have emailed all my suporting documents to them to process payment into my acount in February 2021.

2 months down the line they still have not fixed my problem, and are not assisting me telephonically properly. The operator told me today there is nothing she can do. And thats it, "just nothing o can do" When i call them they purposefully keep my hanging online. accor**** to them "they transfering me to a shift leader" . For hours i have to listern to music. Today i called from my cellphone and literally a hour later i had to hang up. My calls to them is more than the money they have to allocate to my account.

Ever since WHO EVER took over Jet they pathetic with there customer care.