jet cresta

I came here to take out my layby which I did on this month on the 3rd of this month an the stuff here couldn't find my lay by I waited for more than an hour for something I came to pay for not for. an how come they can't find my lay by which I just recently did just few days ago an they made me late for my shift which they won't pay for and I was told to come the next which they won't even provide me with fees to return. I fully paid it but still can't find it what kind of business is this their service sucks an ladies here they have a chit caht but they head me complaining that am getting late for my shift they are not trying to assist me me