Jet complaint

On Thursday the 24th I went to Jet Port Alfred to purchase an e-gift card for R500, I also purchased a few other items and the total on the account was R821.97. I got a sms from Jet to thank me for the R821.97 purchase on my account. As the lady was busy doing everything she gave me a print out that just showed me the details that I gave her for the gift card I signed it as the details was correct. She then tried to finish the transaction on the system to no avail. She then asked her supervisor Wendy to assist and between them I got another sms to thank me for a purchase of R19.98 which I did not purchase anything. After that i received another sms again for the R821.97. I phoned my daughter and she did not receive the electronic gift card. In the meantime they phoned Jet's customer services who then transferred them to merchants and then they were transferred to another department. Me standing in the extremely hot and uncomfortable Jet, with music blaring decided to also phone customer services, needless to say that you can hardly hear them because of the very very loud music playing in the store. Nevertheless guess what, they transferred me to merchants, which I just got options to choose and had no idea what to choose. This happened 3 times. Customer service at Jet doesn't exist, the people on the line that is supposed to help the customers have no what so ever idea, no knowledge of what to do, I get the idea they get employed and given a phone that is it.

However I left after 2.5 hours of trying to sort it out as I was about to pass out with the heat and the loud music. They gave me copies of the slips and said they will email merchants, I have the email, so unprofessional as the answer from merchants does not even have a signature. Needless to say the answer was please contact Customer services. Monday the 28th I had the energy to try and attempt this again and I phoned customer services again going through the entire press this press that 20 minutes long then hold on for the operator and whoops cut off. NOW I AM SURE YOU CAN AGREE THIS IS NOT POOR SERVICE THIS IS NO SERVICE AT ALL. In the meantime I went back to the very unprofessional branch at Port Alfred to purchase another voucher as it is my daughters birthday and I would like to give her something. I bought I R600 voucher as I did not want to confuse Jet's very *********** workers as I must still get the credit for the transactions above, R821-97 and R19-98, I also need someone to check if the Second R821.97 that I was charged was reversed, Port Alfred said it was but I need confirmation.

So the bottom line is I have transactions on my account that I have nothing for and nobody can credit it at Jet as they all keep on passing the buck. I really have no idea how to sort this out as I tried every which way. I emailed the letter above (very similar) to Jet Customer Services, 2 days later no respons.