Jet Clubcard

I opened an account with Jet on the 29/01/2017 and i frequently asked the lady who was assisting me with the account if there is any other subscriptions on the account she said no, i can also remember that i marked "no" for any additional addings on the account. So months went passed and I bought some clothes on the account and the in September I settled my account with them the amount R309. 10. But then I query the amount to the lady because i have my slip of October where my outstanding balance showed R246. 62 and the lady at Jet store (Vaal Mall) told me that its just interest on my account an I left it like that. On the 29th of October i bought stuff @ Legit (Vaal Mall) amount of R409. 99. Then on the 10th of November I received a phone call from the Edcon group customer services and the guy I spoke to told me that i have a installment of R160 due for November and then I was shocked because how can the installment be R160 on a amount of R409. 99 he then told me that since i opened my Jets account i was subscribed on the Jets club. I then questioned it because i know for a fact that i made sure i wasn't subscribed to any of the extra stuff they offered me. The guy told me that he wil stop the subscription and that he will also log a query about the subscription i wasn't aware of on my account he told me that before the 14th of November i will get feedback from them. So the 14th came and I still didn't get any feedback from them. I then went to Jet (vaal mall) to get assistance on thus matter because I mean its alot of money they took from me without my acknowledgement. The lady @ jet (Maria) was very helpful and she got me on the phone with customer service (ref no: ********** 426/G0)the lady i spoke to on the phone was so rude and when I want to speak she interrupt me, i asked her if I can speak to someone else who wil not interrupt me. She then changed her attitude and she told me they'll have to do a investigation regarding this matter, i waited 2 hours that day still with no answer of what are they going to do are they paying back my money they took from me, the one guy at Jet (Paseka) told me that they're manager went out and that he will be back Monday (20/11/2017) they took my number and made copies of all my evidence where i paid my account etc, Paseka asked me to come in on the 20th as well to speak to the manager. Monday came and unfortunately I couldn't go to Jet but I phoned them and spoke to Kagiso (vaal mall-jet) he could remember me and what problem I have and i asked is it possible to speak to the manager, ge told me the manager is not there and none of the people who assisted me that Friday was in. I asked him to please give me feed back once again.. And still nothing thay can't assist me with this issue I have. This morning I went back again to find out what is going on, Kagiso was there and he said i must just be seated they will help me now, I told him that if they can't assist me they must just tell me because im waiting 3 weeks now and still no answers from them, i then went to one the counters to see what is the installment on my account and it was R153.00 and a closing balance of R530. 28 (I only made the purchase of R409. 99)once again they loaded extra money to my account WITHOUT MY AKNOWLEDGEMENT. they took every month an amount of R56. 27 which calculate up to the amount of R562. 70 for 10 months. I am not happy at all they stole this money from me and I want it back.