Jet Club Funeral Benefit

Submmited a Jet Club Funeral Benefit claim at Jet Bloem Plaza on 30 December 2021. Today its 19 Jan 2022. My Grand mother passed away at the age of 101 and was paying that Jet club diligently for almost 50 years. Now we have claimed Jet Service is DISGUSTING!!!! No response Nothing they just tell us to wait because we submitted over the festive season. People also pass away even on Holiday seasons. No respect for people loyalty and hard earned money. What if we really needed that cash for the funeral!!! URGENTLY