1 reviews | Active since Feb 2017

13 Feb 2017, 08:11

JET CLOTING WORST SERVICE EVER!

<p>I was busy online, buying clothes for a dear friend of mine, whose baby will be here in 3 weeks. At checkout, I app**** the coupon I have received, got a huge discount, very excited, paid the amount due, received my e-mail stating deivery will take place in2-5 working days, but after a week of waiting I went online to check what is going on, just to see my order was cancelled without my permission.</p> <p> </p> <p>After clling them, they told me their was an errror on their system and a few people received discounts on huge amounts. Now, as a consumer, the price I see at checkout is the price I have to pay, which I did. Jet clothing online NEVER even called me to inform me about this error and I had to call them. Now I feel I have the right to receive my order regardless of their system error, as my husband received his order with the same huge discount and so did my sister.</p> <p> </p> <p>This is the worst service ever, so basicly how I see it, if I did not call to enquire about this matter, they would not have cared to contact me at all and all so scored free money without doing anything.</p> <p> </p> <p>I do not want a refund, I want my order, as stated above other people received theirs so what makes their order more important than mine?</p> <p> </p> <p>JET Clothing this is suck poor client service, that I for one do not see how you could care any less and then taking my money and cancelling my order with no communication whatsoever.</p> <p> </p> <p>WAITING,</p> <p>Lucinda</p>

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Replies (4)
Jet
Jet's reply13 Feb 2017, 12:15
Official

We sincerely apologize for the inconvenience caused due to the order being cancelled. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply13 Feb 2017, 12:15
Official

We sincerely apologize for the inconvenience caused due to the order being cancelled. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

's update13 Feb 2017, 12:34
Reviewer Update

Thank you,

I will be awaiting a positive feedback.

Please feel free to contact me via e-mail : ********** , as I am not always able to take calls during the day at work.

Kind regards,

's update15 Feb 2017, 09:38
Reviewer Update

Good day,

Still have not heard anything at all.

A refflection on the bad service from my first complaint.