MR
Mpho R

1 reviews | Active since Sept 2017

01 Mar 2018, 16:17

JET Clothing Store (Bad Customer Experience)

I had a horrible ,terrible Services Experience ever since I was born ,I do under most things in retail with customers and I'm always humble with any sales Assistant and I believe on Personal Values inspect on a race. I really felt so stupid today looking like I'm lost.

Today at around 9:10 I was at Dawn Park Shopping centre,I Visited Jet Clothing Store around 9:20AM to buy a T-shirt for little. Most store where closed on reasonable facts(No Electricity) and with my understanding ,I approached Jet Store Manager I guess Mr Kekana to ask him on possibilities of opening for to buy and I gave him an opportunity to be clear ,said to him I want to work on time so I can manage my business and his said We will open in the next 30 minutes as we still need to have a meeting, I asked him about electricity?then he said no will use torch to light by saying that I decided to wait next to the store . In the every same minutes two(2) staff members walkout of the store for about 30 minutes. Pep Store opened and Customers walked in. In a total of an 1 hour waiting he came out with same two(2)staff member and lock the store and I called him to find-out what's happing with 30 minutes of opening ? He said wait I'm coming ,I waited. He came back to the store in the same minutes and I had a hope that his opening in few minutes. 30 minutes passed I'm still waiting outside the store,One lady came and knocked he opened and closed the door looking at me that's how I flat so stupid without saying a single word That attitude its not acceptable in Business ,I was so boiling for not be respected not as a customer but in general.

I advise you take you staff to Customer services training and you teach them too about Values.

I'm not happy at All about want happened today. ..

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Replies (1)
Jet
Jet's reply04 Mar 2018, 15:37
Official

Thank you for taking the time in addressing your experience with us.We would like to apologize for all the inconveniences caused.

Kindly be advised we have escalated your query to management for assistance and feedback will be provided to you.

Reference number: ***/GO

Kind Regards,

The Edcon Customer Experience Team